Questions » [0169] How do I set up VoIP for my session?
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Operating Systems:
Windows 7
,
Windows Vista
,
Windows XP
,
Windows 2000
,
Mac OS X 10.6 Snow Leopard
,
Mac OS X 10.5 Leopard
,
Mac OS X 10.4 Tiger
Client Software:
GP4
This article is intended for hosts using GP4 with the VoIP option who may be having problems with their guests not hearing the audio portion of the session.
If you cannot seem to get the VoIP working, the information below will outline the requirements for a successful VoIP session.
The Advanced Teleconferencing and/or Voice over IP is part of the GatherPlace Premium package.
Please see the pricing page or contact GatherPlace Sales for information on how to activate your account.
To use the VoIP feature the following conditions must be met:
1) A session must be set to use the Advanced Teleconferencing features in order to use VoIP in the session (this is NOT the default setting for meetings).
2) The host must have a headset connected to their computer and have successfully run the Voice Tuning Wizard.
GatherPlace recommends using USB headsets vs. the mini-plug type for the best audio experience.
3) Guests must either dial into the conference call number (if the session is configured for phone access)*.
OR
Guests must use the GP4 guest software, have speakers or a headset connected to their computer and have successfully run the Voice Tuning Wizard.
There is no charge for the guest software which can be downloaded here for either the PC or Mac platforms.
Minimum system requirements for GP4 guests:
There is no charge for the guest software which can be downloaded here for either the PC or Mac platforms.
Minimum system requirements for GP4 guests:
PC - Windows 2000, Windows XP or Windows Vista.
Mac - Mac OSX 10.4 or higher.
Mac - Mac OSX 10.4 or higher.
NOTE:
Guests clicking the link from an instant message or E-mail invitation will not "automatically" hear the audio presentation through their computer speakers.
They must dial in using a telephone or use the GP4 guest software to hear the audio portion of the session.
Guests clicking the link from an instant message or E-mail invitation will not "automatically" hear the audio presentation through their computer speakers.
They must dial in using a telephone or use the GP4 guest software to hear the audio portion of the session.
* The phone numbers currently available that are bridged to VoIP are in US area codes 617 and 800.
Guest Options
1) If the session is configured to allow guests to join by telephone they can call into the conference number from their telephone.
The dial in number will display on the web page after they click the Join button from the GatherPlace home page
2) Guests can also use VoIP by downloading our guest version of GP4 from: http://www.gatherplace.net/client
They should click the 'Tune Voice Settings' button once they have downloaded GP4 to set-up the audio before they try to join a session to ensure they have the audio configured correctly.
